If you manage people or processes, you most likely experience near constant workplace conflict. From warring egos to workplace stress and heavy workloads, the American workplace is wrought with conflict. Yet, few managers receive any training in conflict management and dispute resolution. This lack of effective conflict management skills in the workplace is costing corporations approximately $359 billion in paid hours. It doesn’t have to be this way.

Robyn Short, a mediator, facilitator and conflict management trainer, shares insights and approaches that will illuminate paths to peace in your work environment. Watch the webinar on de-escalating workplace conflict hosted by North Texas Commission.

You can also view the slideshare.