Strategies and Tactics to Navigate Tough Dialogues
Difficult conversations are a necessary element of every workplace. Too often, difficult conversations are avoided because people lack the understanding, and therefore confidence, to successfully navigate difficult conversations.
In this training, participants will learn a step-by-step approach to having tough conversations designed to resolve conflict, solve problems, and strengthen relationships.
Participants will learn how to …
- Structure a difficult conversation
- Begin a conversation without putting anyone on the defense
- Listen for unspoken messages
- Remain calm in conflict
- Remain solutions-focused
This training will transform the way you approach tough dialogues and empower you with the skills to talk about what matters most in life and work.
Date and Location
Thurs., Oct. 5, 2017
9 a.m. to 4 p.m.
6060 N. Central Expressway, Suite 500, Dallas, Texas 75206
Limited to 30 participants