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Workplace Bullying Robyn Short
Feb. 18, 2016

30 Signs of Workplace Bullying & What You Can Do About It

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At one time or another, many of us have been affected by workplace bullies — either directly or indirectly. Two surveys, one by Workplace Bullying Institute (WBI) and the other by Zogby International, define bullying as, “repeated mistreatment: sabotage by others that prevent work from getting done, verbal abuse, threatening conduct, intimidation and humiliation.” The WBI study found that as much as 35 percent of workers have experienced bullying. Even more astonishing is that the vast majority of bullies sit in management and executive seats, which means they are able to leverage their power to suppress complaints against them.

Although bullies are often the catalyst of short-term spikes in production, the behavior is insidious to creating long-term productivity. In fact, a study conducted by John Medina found that individuals who are bullied in the workplace performed 50 percent worse on cognitive tests than their non-bullied counterparts. Another study, this one conducted by Dr. Noreen Tehrani, found that individuals who experience workplace bullying exhibit similar psychological and physical symptoms — such as nightmares and anxiety — as victims of violence from Northern Ireland and soldiers returning from overseas combat.

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Feb. 16, 2016

De-escalate Workplace Conflict With Mediation

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When most people think about mediation, they think “lawsuits and litigation.” And while mediation is an excellent alternative to resolving disputes that have escalated to this level, it is also a very effective approach for de-escalating conflict and preventing a dispute from reaching the legal system.

In order to maintain a productive and engaging workplace, managers should seek to resolve disputes immediately when they surface. Maintaining productive peer relationships is paramount to maintaining a productive work environment. Mediation offers a formal process in which individuals involved in a workplace conflict can express their opinions and perspectives via a solutions-oriented, collaborative process in which all parties have influence on the outcome.

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Feb. 16, 2016

The Cost of Conflict in the Workplace

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If you have ever managed people or processes, you have no doubt found yourself in the middle of near constant workplace conflict. In fact, according to a study commissioned by CPP Inc. — publishers of the Myers-Briggs Assessment and the Thomas-Kilmann Conflict Mode Instrument — U.S. employees spend 2.1 hours per week involved with conflict, which amounts to approximately $359 billion in paid hours (based on an average hourly earnings of $17.95), or the equivalent of 385 million working days. For the purposes of the study, the authors defined conflict as: “any workplace disagreement that disrupts the flow of work.”

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Jan. 03, 2016

Protected: Marketing Your ADR Practice

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Jan. 02, 2016

Protected: Restorative Justice & Victim Offender Mediation

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