If you manage people or processes, you most likely experience near constant workplace conflict. From warring egos to workplace stress and heavy workloads, the American workplace is wrought with conflict. Yet, few managers receive any training in conflict management and dispute resolution. This lack of effective conflict management skills in the workplace is costing corporations approximately $359 billion in paid hours. It doesn’t have to be this way.
Alternative Dispute Resolution Resources
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Emotional intelligence — a phrase coined by two psychologists and academicians, John Mayer, of the University of New Hampshire, and Peter Salovey of Yale University and made popular by Danial Goleman in his best-selling book Emotional Intelligence: Why It Can Matter More Than IQ — is one of the most critical yet overlooked aspects of effective leadership in the workplace.
Too often organizations are headed by visionaries and/or high-performers who rose into leadership positions as a means of rewarding high performance. But being a visionary and a high-performer are not necessarily indicators of effective leadership.
If you manage people, projects or processes, you most likely experience near constant workplace conflict. Conflict is normal and will always be a part of any professional setting. Where there are people, there is always conflict. What makes conflict productive or unproductive is how it is managed. How leaders choose to deal with conflict has a widespread ripple effect throughout their teams and organizations.