The workplace is rife with conflict. Research shows that 85 percent of employees deal with conflict on some level while 29 percent of employees deal with conflict almost constantly. This workplace conflict comes at a hefty cost. U.S. employees spend 2.1 hours per week involved with conflict. This amounts to one full day per month spent managing conflict. And that is just the toll it takes on the corporation. The human cost is equally great. As much as 27 percent of employees have witnessed conflicts lead to personal attacks, which diminishes trust and morale in workplace relationships. And 25 percent of employees have seen conflict result in sickness or absence. Learning to communicate with honesty and empathy can have a significant impact on workplace relationships.
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Emotional intelligence — a phrase coined by two psychologists and academicians, John Mayer, of the University of New Hampshire, and Peter Salovey of Yale University and made popular by Danial Goleman in his best-selling book Emotional Intelligence: Why It Can Matter More Than IQ — is one of the most critical yet overlooked aspects of effective leadership in the workplace.
Too often organizations are headed by visionaries and/or high-performers who rose into leadership positions as a means of rewarding high performance. But being a visionary and a high-performer are not necessarily indicators of effective leadership.
Restorative justice is a process for achieving justice that helps to restore the dignity of all people involved in a wrong-doing and puts into place a framework for all people involved to have the opportunity to share in their mutual human development.