Strategies and Tactics to Navigate Tough Dialogues

Difficult conversations are a necessary element of every workplace. Too often, difficult conversations are avoided because people lack the understanding, and therefore confidence, to successfully navigate difficult conversations.

In this training, participants will learn a step-by-step approach to having tough conversations designed to resolve conflict, solve problems, and strengthen relationships.

Participants will learn how to …

• Structure a difficult conversation
• Begin a conversation without putting anyone on the defense
• Listen for unspoken messages
• Remain calm in conflict
• Remain solutions-focused

This training will transform the way you approach tough dialogues and empower you with the skills to talk about what matters most in life and work.

This course is a pre-packaged training class that can be delivered to your organization with very little lead time. If you are looking for a training program that is tailored to your team’s unique needs, please view our corporate training services or contact us for a complimentary consultation.