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Tag Archives: emotional intelligence skills

Jun. 04, 2018

Delivering Effective Apologies in the Workplace

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From small indignities such as not giving credit where credit is due to much larger dignity violations such as sexual harassment or experiencing bullying behavior from a peer or supervisor, most of us have experienced a workplace conflict in which an apology would have gone a long way toward making amends and helping a relationship and/or project get back on track.

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Jun. 17, 2016

The Most Important Skill for Effective Leadership

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Emotional intelligence — a phrase coined by two psychologists and academicians, John Mayer, of the University of New Hampshire, and Peter Salovey of Yale University and made popular by Danial Goleman in his best-selling book Emotional Intelligence: Why It Can Matter More Than IQ — is one of the most critical yet overlooked aspects of effective leadership in the workplace.

Too often organizations are headed by visionaries and/or high-performers who rose into leadership positions as a means of rewarding high performance. But being a visionary and a high-performer are not necessarily indicators of effective leadership. 

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