Organizations going through significant change inevitably run into conflict. It is not a matter of if, but when. Whether the change is driven by new product or service offerings or growth through mergers and acquisitions, change rattles people. And that rattling echoes throughout the organization.
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Conflict is normal and occurs in every aspect of our lives, yet it is especially prevalent in the workplace. In fact, a study commissioned by CPP, Inc. in partnership with OPP, Ltd. found that 85 percent of the study’s participants reported experiencing conflict in the workplace at “some level” and 29 percent reported experiencing conflict in the workplace “almost constantly.”